Refund policy

We have a 15-day return policy, which means you have 15 days after receiving the product to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused and unworn, with the tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at georgezy123@outlook.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without prior return authorization will not be accepted. For any return-related questions, you can always contact us at georgezy123@outlook.com.

Damaged and Problematic Items Please inspect your order upon receipt. If any items are defective, damaged, or if you received the wrong items, please contact us immediately so we can assess the issue and correct it.

Exceptions/Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about specific items, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get the item you want is to return the one you have and then purchase the new item separately once your return has been accepted.

EU 14-Day Cooling-Off Period Despite the above policies, if the product is being shipped to the EU, you have the right to cancel or return the order within 14 days for any reason, no questions asked. As mentioned above, the product must be in the same condition as when you received it, unused and unworn, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds Once we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, you will automatically receive your refund through your original payment method within 10 business days. Please note, your bank or credit card company may also take some time to process and post the refund. If your return is approved but you have not received your refund within 15 business days, please contact us at georgezy123@outlook.com.

If you provide photos or videos of the unboxing due to product issues, we will accept returns within 14 days and issue a full refund.